Terms of service

Terms of Service

Last Updated: August 24, 2026

Welcome to LIVOYA. These Terms of Service govern your use of our website and your purchase of products from our online store. By accessing our website or placing an order, you agree to these terms.

1. General

This website is operated by LIVOYA. Throughout the website, the terms "we", "us", and "our" refer to LIVOYA.

By using this website, you confirm that you are legally capable of entering into a purchase transaction and agree to comply with these Terms of Service.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, ingredients, sizes, and other product information displayed on our website are accurate.

However:

  • Product colours and appearance may vary slightly depending on your device or screen.

  • Packaging or labeling may change from time to time.

  • We reserve the right to correct errors or update product information when necessary.

  • Product availability may change without prior notice.

3. Pricing

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

We reserve the right to change product prices at any time without prior notice.

If an incorrect price is displayed due to a technical or human error, we reserve the right to cancel the affected order and provide a refund for any amount already paid.

4. Orders

When you place an order, you agree to provide accurate and complete information, including your name, shipping address, phone number, email address, and payment information where required.

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or other available communication methods.

An order confirmation does not necessarily guarantee that the order will be fulfilled. We reserve the right to cancel or refuse an order in certain circumstances, including product unavailability, pricing errors, suspected fraudulent activity, or incorrect customer information.

5. Payments

We accept payment methods displayed during checkout, which may include:

  • UPI

  • Credit Cards

  • Debit Cards

  • Net Banking

  • Other online payment methods

  • Cash on Delivery (COD), where available

Online payments are processed through third-party payment service providers. We do not directly store your complete card or banking information on our servers.

6. Cash on Delivery

COD may be available for selected locations, products, or order values.

We reserve the right to restrict or disable COD for certain orders or customers where necessary.

Customers are responsible for providing an accurate delivery address and being available to receive COD orders.

7. Shipping and Delivery

We aim to dispatch orders within the estimated processing time displayed on our website.

Delivery times may vary depending on the destination, courier service, weather conditions, holidays, operational issues, or other circumstances beyond our control.

We are not responsible for delays caused by courier companies, incorrect addresses, unavailable recipients, or circumstances outside our reasonable control.

8. Returns, Refunds and Exchanges

Returns, replacements, and refunds are governed by our Refund & Return Policy.

Please review our Refund & Return Policy before placing an order.

9. Cancellation

Customers may request cancellation of an order before it is shipped.

Once an order has been shipped, cancellation may not be possible.

We reserve the right to cancel an order due to product unavailability, pricing errors, payment issues, suspected fraud, or other legitimate reasons.

If a prepaid order is cancelled by us or cannot be fulfilled, the eligible amount paid will be refunded through the applicable payment method.

10. Personal-Care Products

Our products may include soaps, shampoos, face washes, hair-care products, and other personal-care products.

Customers should read the product description, ingredients, usage instructions, warnings, and other information provided with the product before use.

If you have known allergies or sensitivities to any ingredient, please review the ingredient list carefully before purchasing or using the product.

Discontinue use if irritation or an adverse reaction occurs and seek appropriate professional advice where necessary.

11. Intellectual Property

All content on this website, including but not limited to:

  • Logos

  • Brand names

  • Product images

  • Product descriptions

  • Graphics

  • Website design

  • Text

  • Videos

  • Other visual materials

is owned by or licensed to LIVOYA and may not be copied, reproduced, modified, distributed, or used commercially without our prior written permission.

12. Prohibited Uses

You agree not to use our website:

  • For any unlawful purpose.

  • To commit fraud or engage in fraudulent activities.

  • To interfere with the security or operation of the website.

  • To attempt unauthorized access to our systems.

  • To submit false or misleading information.

  • To reproduce or commercially exploit our website content without permission.

13. Third-Party Services

Our website may use third-party services such as payment gateways, shipping providers, analytics services, marketing platforms, and other service providers.

Your use of these services may also be subject to the terms and policies of those third parties.

14. Limitation of Liability

To the extent permitted by applicable law, LIVOYA shall not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.

15. Accuracy of Information

We reserve the right to correct errors, inaccuracies, or omissions and to update information on our website at any time without prior notice.

This may include product descriptions, prices, availability, promotions, and other information.

16. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect information provided by customers.

17. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will be posted on this page with an updated "Last Updated" date.

Your continued use of the website after changes are posted constitutes acceptance of the updated terms.

18. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes shall be subject to the jurisdiction of the courts having appropriate jurisdiction under applicable law.

19. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

LIVOYA

Email: [YOUR EMAIL ADDRESS]

Phone/WhatsApp: [YOUR PHONE NUMBER]

Business Address: [YOUR BUSINESS ADDRESS]

GSTIN: [YOUR GSTIN, IF APPLICABLE]